You are here: Home » Service&Support

SERVICE & SUPPORT

Hengyuan Group is a leading lifting equipment manufacturing pioneer in China, which has strong technical background, professional resources and rapid response to customer demand. We aim to provide sincere service to every customer, and we are very confident that we can provide powerful guarantee for the efficient operation of our equipment.

We promise one year gurantee after-sales, and we are ready to help our customers solve every problems by all ways, such as installation problems, abnormal operation breakdowns and so on. In addition, we can provide professional operation guidance for customers that have little experience in operating our lifting equipment in a short time.

24 Hours Service Online

Hengyuan Group offers 24 hours customer service online, and all your questions will be timely answered and solved within 24 hours.
In addition, one can also leave us a message if they want to get a free product inquiry at any time.

Professional Guidance

We have many professional engineers and installation personnel be on call at any time. We can send them to help customers install the equipment if necessary, which can grealty improve the production efficiency with least investment.

Regular Maintenance Direct

We offer customized maintenance plan, and carry out regular inspection and cleaning machine components, security testing, operation of lubrication, which can ensure the crane keep running in accordance with the technical specifications.

Emergency Contact

Hot Service Line: 0086 0373 3021199
Our E-mail: sales@hycranecn.com
Fax: 86-373-3032158
Contact us by the listed contact info at any time if there is anything wrong in the working process.

Contact us

   ADD: NO.6 Juren Ave.,Henan Crane Industrial park
TEL: 86-373-3765556
   Mobile: 0086 15637358900
   FAX: 86-373-3765556
sales@hycranecn.com

Products

NEWS

Jul

28

A Return Order From Uzbekistan

Recently, we finish an order about hoist with a customer, from UZ. This is the third deal.Our cooperation going on well, it attribute to our last perfect cooperation. The customer purchased hoist last year when he need hoist. Our salesman also received nice comment. The customer expressed the hoist
Jul

24

crane motor

Saudi Arabia: An Order Become A New Partner Hengyuan is honour to share our good news.One customer search us in Alibaba shop(https://dowellcrane.en.alibaba.com).The customer need to electric motor, so he sent us his requirements and communicate with our salesman in details online, including model nu